“In Tandem” means together, and we strive to embody that in every aspect of our business. Whether your office-based or fully remote, Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and the healthcare providers supporting them through a positively different experience.
At Tandem, we strive to put our values into action. Our “Team Up”, “No shortcuts” approach has propelled us to be an industry leader and make significant strides in the diabetes technology space. We are proud to be the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Watch our latest video to see our product features and capabilities here: t:slim X2™ Insulin Pump with Control-IQ™ Technology
A DAY IN THE LIFE:
The Outbound Inside Sales Representative (Pump Therapy Sales Specialist) is responsible for proactively contacting leads within their pipeline, converting leads to qualified opportunities, and responding to customer inquiries. In addition, this position will:
Convert sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) and throughout the pump order process
Communicates with potential customers (by phone, email, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
Assist in the completion of customer orders through the insurance verification process
Meet and exceed monthly goals (department key performance indicators) with an ongoing commitment to grow selling skills and product knowledge, and continuously work the pipeline of potential pump customers
Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
YOU’RE AWESOME AT:
Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
Demonstrated ability to effectively communicate over the phone, email, or text with customers to resolve issues and answer questions according to department protocols and requirements.
Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems.
Bilingual English/Spanish preferred.
WHAT YOU'LL NEED:
Bachelor’s Degree or equivalent combination of education and applicable job experience.
1 year recent experience interfacing with customers in a sales support role including a combination of:
Experience in field sales or telesales experience in medical device, technology or similar field.
Experience being accountable for sales quotas
Experience in patient diabetes education.
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
WHAT’S IN IT FOR YOU?
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.
BE YOU, WITH US!
Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
We love a good referral! If you know someone that would be a great fit for this position, please share!