“In Tandem” means together, and we strive to embody that in every aspect of our business. Whether your office-based or fully remote, Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and the healthcare providers supporting them through a positively different experience.
At Tandem, we strive to put our values into action. Our “Team Up”, “No shortcuts” approach has propelled us to be an industry leader and make significant strides in the diabetes technology space. We are proud to be the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Watch our latest video to see our product features and capabilities here: t:slim X2™ Insulin Pump with Control-IQ™ Technology
A DAY IN THE LIFE:
The Customer Renewals Specialist in our Inside Sales department contacts existing Tandem customers who are eligible to renew their insulin pumps to discuss product updates, features, and enhancements to win the sale.
Makes outbound phone calls to proactively manage a pipeline of renewal customers in preparation for their next pump purchase.
Receives inbound phone calls to begin the sales process.
Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
Collection of all required documentation.
Coordinating shipments of products to customers.
Gathers customer feedback and accurately documents interactions in the customer relationship management (CRM) system in accordance with HIPAA guidelines.
Works as part of the support team, including members of the Field Sales team, to ensure proactive communication of prospective customer’s order status.
YOU’RE AWESOME AT:
Problem-solving and critical thinking with the ability to evaluate medical necessity in relation to insurance policies in order to facilitate favorable customer outcomes.
Working independently and prioritizing tasks as needed while also working as a team to achieve a mutual goal
Efficiently responding to advanced customer inquiries, effectively addressing and resolving barriers to therapy adoption through professional, ethical, and persuasive sales skills to lead the customer to action.
Adapting to and embracing change in a fast-paced environment
Bilingual English/Spanish preferred
Experience and knowledge of diabetes is preferred
WHAT YOU'LL NEED:
1 year recent experience interfacing with customers in a sales support role including a combination of:
Sales experience in medical device, technology or similar field.
Experience being accountable for sales quotas in a challenging, fast paced, changing environment.
Experience in patient diabetes education preferred.
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
WHAT’S IN IT FOR YOU?
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.
BE YOU, WITH US!
Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
We love a good referral! If you know someone that would be a great fit for this position, please share!