Sales, Business Development & Marketing Group, Sales, Business Development & Marketing Group > Sales Operations
The Sales Operations Analyst will oversee day to day demand generation for Qualcomm. They will monitor lead routing and disposition timeliness to ensure SLAs are being maintained. They will coordinate with the channel and direct sales teams to identify opportunities for improvement. They must be comfortable working with multiple business stakeholders with competing priorities. They must be able to work with IT Project Management and Business Process Analysts to ensure implementation timelines are being met and all stakeholders are aware of project timelines and required deliverables. Must be able to facilitate end to end change management efforts associated with any system implementation to include conducting training. Must be able to clearly identify process risks and constraints and take action to mitigate. Will be responsible for overseeing reporting requirements and the metrics associated with the demand generation process. Must ensure that support is meeting the required Service Level Agreements. Most monitor the support threads and review cases to identify areas for improvement and work with cross-functional teams to resolve based on business priorities.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Requires verbal and written communication skills.
Ability to work with our external partners and manage multiple internal stakeholders
Most tasks require multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively.
Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
Exercising creativity to draft original documents, imagery, or work products within established guidelines.
Must be comfortable working with multiple different systems and tools.
Strong analytical and critical thinking skills.
Salesforce Certified Administrator
5+ years process improvement experience
5+ years audit or enterprise data management experience
Bachelors degree or 10+ years of operations experience
Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
If you would like more information about this role, please contact Qualcomm Careers.